Refund Policy

Return & Refund Policy

Antara Premier Global Commerce (Business Registration No: 202603185016 (KT0617592-K)) wants you to be completely satisfied with your purchase. This policy outlines our return and refund process to ensure a smooth experience.

1. Return Eligibility

Items may be returned if they meet the following conditions:

  • Items must be in original condition and packaging
  • Return request must be initiated within the specified timeframe
  • Items must be unused and undamaged
  • Original receipt or proof of purchase required

2. Non-Returnable Items

The following items cannot be returned:

  • Digital products and downloadable content
  • Personalized or custom-made items
  • Perishable goods and consumables
  • Items marked as final sale or clearance

3. Return Process

To initiate a return:

  • Contact our customer service team with your order details
  • Provide reason for return and any supporting information
  • Receive return authorization and instructions
  • Package items securely and ship according to provided instructions

4. Return Shipping

  • Customer is responsible for return shipping costs unless item is defective
  • We recommend using a trackable shipping method
  • Items lost in return transit are the customer's responsibility
  • Original shipping charges are non-refundable

5. Refund Process

  • Refunds will be processed once returned items are received and inspected
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your payment provider
  • You will receive email confirmation once refund is processed

6. Exchanges

  • Exchanges may be available for size or color variations
  • Exchange requests follow the same process as returns
  • Additional charges may apply for price differences
  • Exchanges are subject to product availability

7. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately with photos of the damage
  • We will provide a prepaid return label
  • Full refund or replacement will be provided
  • No return shipping charges for defective items

8. Cancellations

  • Orders may be cancelled before processing begins
  • Contact customer service immediately to request cancellation
  • Cancellations may not be possible once items have shipped
  • Full refund will be provided for successfully cancelled orders

Return Support

For return requests or questions about our return policy, please contact us:

Email: [email protected]

Phone: +60179550217

This Return & Refund Policy is effective as of October 24, 2026.